Dell Support

A while back I had a particularly strong tic in my hand while I was typing that resulted in the right 'control' key being ripped off.

Today I talked to Dell support about an unrelated issue with the touchpad, which they are going to replace. I asked them if I could get the key replaced as well. "What happened to the key?" the technician (José was his name) asked.

"Well... I have a neurological disability that causes me to twitch and flail my arms sometimes at random. One time my hand got caught on the control key and ripped it off."

José said that they don't normally replace things that were caused by external factors, but that he would make an exception in this case.

Thanks Dell! :-)